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Documents necessary for vehicle claims settlement

Report the claim through the website or by email: registrace@slavia-pojistovna.cz.

If you want to add information to an already reported claim, use lpu@slavia-pojistovna.cz; don’t forget to include the claim number in the email subject.

Please have these particulars ready

  • Insurance contract number
  • Date of damage
  • Cause of damage
  • Location of damage
  • Estimated amount of damage
  • Contact details, phone number, email

What documents do you need for a particular insurance?

Claim reporting

  • Copy of vehicle registration
  • Copy of driving licence
  • Accident record – duly completed and signed by both parties involved in the accident

From the party at fault

  • Claim reporting (by telephone, filling in the online form, download form)
  • Copy of vehicle registration
  • Copy of driver’s driving licence at the time of the accident
  • Traffic accident record – signed by both parties involved in the accident, or confirmation from the police

From the injured party

  • Claim reporting (by telephone, filling in the online form, download form)
  • Copy of the vehicle registration (if the vehicle is leased, release of funds must also be documented)
  • Copy of the driver’s driving licence at the time of the accident (if the vehicle was parked, it is not necessary)
  • Request for benefit in the form of a budget (free form) with a bank account number, or an invoice from a repair shop with a power of attorney for reimbursement
  • Bank account for payment of benefit or power of attorney for payment to a repair shop
  • Copy of the accident record – signed by both parties involved in the accident, or a confirmation from the police

If they use a replacement vehicle

  • Replacement vehicle lease agreement
  • Justification of need (solemn declaration)
  • Handover certificate
  • Copy of the vehicle registration
  • Replacement vehicle lending invoice
  • Proof of replacement vehicle payment
  • Bank details for sending benefit for a replacement vehicle

Vehicle accident insurance, windscreen, collision with wild animals

  • Copy of the vehicle registration
  • Copy of the driver’s driving licence at the time of the accident (if the vehicle was parked, it’s not necessary)
  • Invoice from a repair shop with a power of attorney for reimbursement, or proof of invoice payment with a bank account number
  • Confirmation from the police – collision with wild animals only
  • Conclusive photo documentation from a repair shop – windscreen only

Necessary photo documentation of the windscreen

If the windscreen only is damaged, the photo documentation is provided by the repair shop

  • Damage details
  • Removed damaged glass leaning against the vehicle, with visible vehicle plate number
  • Vehicle with new glass with visible vehicle plate number
  • VIN code, tachometer
  • Vehicle from the front and rear with visible vehicle plate numbers
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